Hotel Front Desk Agent assessment
Front desk agents are the first impression. Screen for patience, problem-solving and accuracy.
What ESAT measures
- Guest service
- Problem solving
- Composure
- Accuracy
- Communication
- Dependability
Role skills are tailored from the job's O*NET profile when you create an opening.
Sample interview questions
- A guest arrives and their reservation is missing. What do you do?
- Tell me about a time you turned around an upset customer.
- How do you stay accurate when the lobby is busy?
ESAT writes a guide like this for every applicant, based on their results. Learn more